Number port complete but not working

[MDYapton]

Same problem. However, in addition I have  not inserted one sim yet but BT have disconnected the number. 4 lines and no-one can make or receive a call to any number. How do we contact support services?

[James_B]

Hi @MDYapton,

Welcome to the EE Community.

I'm sorry to hear there has been a problem with your number transfer.

You can contact Technical Support on 07953 966 150.

James

[MDYapton]

Need a working sim to do that.

[James_B]

You can call from any mobile or landline, @MDYapton 

James

[MDYapton]

Thanks for information. 

Borrowed a phone, got through and it appears 2 SIMs were sent already activated   2 to be activated, but to top it all  all 4 were data only!!!!

Not impressed with this.

Now I await my itemised bill to see what else they forgot to port over.

Not a happy bunny. 😕 

[James_B]

I'm sorry to hear that, @MDYapton 

Has a member of the team arranged for the correct SIM cards to be sent out for you?

James

[MDYapton]

WHEN have been upgraded. However it was 5 days before we were able to make contact. 

Very inconvenient without understanding problem or any contact info to direct via email or WhatsApp. 

Not everyone has alternative numbers.

Look forward to seeing my bill. 

[Leanne_T]

I am very sorry to hear this happened @MDYapton 

Once the bill is ready to view if something is showing that is not correct, please call us or use the chat option if available in the EE app Help section, and the team will help you get this sorted. 

Leanne.

[MDYapton]

Will do.

Thanks 

[Leanne_T]

Let me know how you get on and if you need any help at anytime please come back to the community @MDYapton 

Leanne 🙂