Not registered on network since new year’s day

[jinxedthings]

I've been having a similar issue. My SIM card has not been working at all since New Year's Day. Quite concerning. I have ordered a new SIM card to see if that will work.

[Katie_B]

Good morning @jinxedthings. 

I am sorry to hear this. 

When did you order your new SIM?

Katie

[jinxedthings]

On the 2nd, it arrived today. 

It still isn't working. SIM Cards from other networks work in my phone, so it seems to be an issue only with my EE SIM card. It's on a contract, so hibernation wouldn't make sense. It just is not connecting to the network whatsoever. 

[Katie_B]

Thanks for getting back to me @jinxedthings. 

Have you reported this with our technical care team?

Katie

[jinxedthings]

Yes, no one seems to have any answers so far.  It's very stressful.

[Katie_B]

What was advised when you last spoke with technical care @jinxedthings?

Are you aware if a ticket has been raised?

Katie

[jinxedthings]

No advice, but having the same issue. Seems to be an ongoing problem with EE. 

[jinxedthings]

Yes, a ticket has been raised. 

An eSIM has been activated for me, but that isn't working either. I just came up with a message now saying, "eSIM cannot be activated". The network is not available. It has nothing to do with coverage or status in the local area, either.

[Christopher_G]

OK, thanks @jinxedthings 

It's good that there's a ticket open, it means it will be logged against your account. Please keep us updated with what happens.

Chris

[jinxedthings]

I really feel your frustration, the same thing is happening to me. 

Completely cut off from the network, no idea why, SIM cards aren't working, no outstanding bills and on a monthly contract. No way of getting in touch with anyone to solve it either. It's awful.