Not Registered on Network

[brianwright22]

I have had to go to EE from Plusnet and my new SIM from EE does not work. EE's system is floored because when you phone for (somethings not right) their words to 07953   966 150 it says your number is not registered and rings off (automated call). The only way I can talk to EE technical customer help is via Plusnet who are excellent but EE have not said why my new SIM is not registered..Its now been FIVE days since receiving my new EE sim and nothing has happened despite spending two sessions of waiting phone time amounting to about 21/4 hours. A complete waste of my time.Fortunately I have my own dual SIM card phone and can use my old Plusnet SIM. I thought EE were the leading mobile network but I have to disagree with this on Customer service which is non existent and a modern digital system that is floored when it comes to basic SIM activaton..

[decoquinn]

How are people suppose to call you if there phone sim isn't working?

[brianwright22]

EE customer service have my prefered method of contact for this issue.My Plusnet sim  and Landline phone numbers (Both are functionin),also I said my prefered  contact for this problem is by my Email.Non of which EE customer service have used to contact me.I think this sums up who the IDIOT is in this instant!  .

[Leanne_T]

Hi @decoquinn 

If the SIM is not working, you can call us from any other phone on 07953 966 150, or send us a message on the get in touch page and one of the team will help you further. 

Leanne.

[brianwright22]

Thanks Leanne,The EE Sim has now been registered after I tried forth 6th time ove five days to add the new EE Sim to my account.It kept saying (not registered on network).I was not contacted by EE to say when it had been registered.I can receive data with the new EE Sim but still my Plusnet number has not been Ported over .Its now been eight days .Regards Brian

[Leanne_T]

Morning @brianwright22 

Can you try texting NUMBER to 150 from the EE SIM, does the text send? 

If so, is the number showing in the reply the temporary number? 

Leanne.

[brianwright22]

Ill try that later but Selecting data and text for Sim 2 (EE SIM) I assume its using it and it works .I have SIM 1 selected for Calls as of now using EE SIM it still shows the temporary number.on my landline . 

[Leanne_T]

Thanks @brianwright22 

If you get in touch with us by calling 150 from the EE SIM card, the team will check the transfer for you and give you an update. 

Leanne.