No service No Sim

[Kevthomas1985]

I have the same issue... Did this resolve your problem?

Thank you

[Christopher_G]

Hi @Kevthomas1985 

Welcome to the community.

Have you tried removing and re-inserting the SIM card? Restarting the phone can sometimes bring service back too.

Chris

[Kevthomas1985]

WHERE IS MY SIM CARD?

My simcard isn't working so I cannot call - no live chat option... RIDICULOUS!

I ordered a simcard 7 days ago. It said posted within 2 working days - day 8 and i'm still waiting for this!!!!

[Kevthomas1985]

Yes - it did nothing. Ordered a new sim card 8 days ago... Said it would be sent within 2 working days.

day 8 - still waiting... Horrendous.

No live chat option and obviously cannot call as the simcard does not work 

LACK OF CUSTOMER SUPPORT FOR EE CUSTOMERS!!!!

[Leanne_T]

Hi @Kevthomas1985 

I am sorry to hear the SIM card has not arrived, if you pop into an EE Store with photo ID they can provide a replacement SIM card for you. 

Or, if this is not an option please contact us using the message us option here. 

Leanne 🙂

[Kevthomas1985]

Hello,

Please ensure I don't get charged the £1.99 delivery fee!

[Leanne_T]

Hi @Kevthomas1985 

Please get in touch with our mobile care team to discuss the charge for the SIM card. 

Leanne 🙂

[Kevthomas1985]

I can't when I can't call and live chat doesn't work!

I'm annoyed EE didn't send me the simcard when agreed and I've waited 8
days for nothing!!

[Leanne_T]

I am very sorry we have no account access on the community @Kevthomas1985 

If you can visit an EE Store they will be happy to help and check the charges for you. 

Leanne.