New sim card activation

[Rohella]

Unfortunately, I do not know the steps, please tell me

[Rohella]

Thank you, I think I did all the necessary work. Thank you very much for your cooperation 

[Leanne_T]

No problem at all @Rohella 

Have a lovely day 🙂

Leanne. 

[Rohella]

Really, how do I know that my internet? 4G Or5G Is

[Leanne_T]

Hi @Rohella 

Your phone should show when this is connected to 5G or 4G, you can check if 5G is available in your area on the EE Coverage & Network Status Checker and you would need a 5G plan and phone to access 5G. 

Leanne.

[Rohella]

Hello. Thank you for your help. I hope you have a good day.

[Boshra]

Hi, so I’ve tried to insert my new braught sim and it’s not activated and to contact help due to it stating no service can you assist me with this?

thankyou

[Katie_B]

Hello @Boshra. 

Does at the top of your screen show you are connected to the EE network?

Katie

[Boshra]

Hi @Katie_B 

So when I had inserted the sim it did not say ee at the top of my screen it had zero bars aswell.

boshra

[Katie_B]

Thanks for getting back to me @Boshra. 

Is your SIM pay as you go?

Katie