New sim card activation

[Rohella]

Unfortunately, I do not know the steps, please tell me

[Leanne_T]

Hi @Rohella 

The SIM card should activate when used in any device. 

Are you looking to set up a EE account? 

Is the SIM card pay as you go or pay monthly? 

Leanne 🙂

[Rohella]

Hello, I pay monthly with a 24-month contract 

[Leanne_T]

Thanks @Rohella 

Have you received a replacement SIM? 

Is the SIM card working? 

Leanne.

[Rohella]

The SIM card is new. The internet can be used. I don't know if it is activated or not

[Leanne_T]

The SIM will be ready to use and activated for you @Rohella 

Are you trying to set up an EE account to view your details on the app/web browser? 

Could you let me know what steps you need help with? 

Leanne.

[Rohella · Accepted solution]

Believe me, I don't even know which stage I am in. Please, if it is possible, tell me the activation steps, I would be grateful

[Leanne_T]

The SIM card is active, you don't need to activate a new pay monthly SIM contract, you can start using this for calls, texts and data @Rohella 

You can register for a EE account here, to view bills, allowances and other details to keep track. Please follow the registration details and this will be you all set up 🙂

Leanne.

[Rohella]

Thank you for your help. I opened a user account and got almost everything. Now there is another stage

[Leanne_T]

Sorry, which stage do you need help with? @Rohella 

Leanne 🙂