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Re: Nano Sim Card replacement.

eecustomer2023
Explorer

‎04-09-2023 02:00 PM

Hi, how do I order a replacement Nano SIM - my current SIM isn't a multi-SIM, its an old one...

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎04-09-2023 02:11 PM

Hi @eecustomer2023,

Welcome to the EE Community. 🙂

Tap here to order a replacement SIM.

Hope this helps.

James

0 Helpful
eecustomer2023
Explorer
In response to James_B

‎04-09-2023 02:46 PM - last edited on ‎04-09-2023 02:54 PM by EE Community Moderator

I’m struggling to connect my sim to the account. Can you help?

Kind regards

xxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to eecustomer2023

‎04-09-2023 02:48 PM

Hi @eecustomer2023,

Are you using a legacy 3G plan transferred from T-Mobile or Orange?

James

0 Helpful
eecustomer2023
Explorer
In response to James_B

‎04-09-2023 02:54 PM

Yes, T-Mobile plan

Kind regards

Mamta Patel
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to eecustomer2023

‎04-09-2023 02:56 PM

Hi @eecustomer2023,

Sorry, you won't be able to link a T-Mobile plan to My EE.

Please see How Do I Move to EE From Legacy Brands? for help with getting a new SIM and switching to an EE plan.

James

0 Helpful