Re: How to get an esim?

Kerobi
Contributor
Contributor

‎28-12-2023 11:52 AM

I have contract and I can not convert to ESIM. I do not find the menu option enywhere. Why need to hide this option?

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎28-12-2023 11:57 AM

@Kerobi :  Order a replacement SIM & select eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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chistery
EE Community Star
EE Community Star

‎28-12-2023 11:57 AM - edited ‎28-12-2023 11:59 AM

It's not that easy to find in the app. Press the profile icon, top right (the head and shoulders one). Settings and permissions, scroll down to device and SIM, and there should be an option to "Replace my SIM/eSIM".

Kerobi
Contributor
Contributor
In response to chistery

‎28-12-2023 12:04 PM

I can not. They said "it's my bad please try again later".

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Katie_B
EE Community Support Team
In response to Kerobi

‎28-12-2023 01:28 PM

Thanks for getting back to us @Kerobi. 

If you continue to see this message please give us a call on 150. 

Katie

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Kerobi
Contributor
Contributor

‎30-12-2023 12:44 PM

Here is the hidden site.

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