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Re: Ee Sim repacement

Elis6
Explorer

Hi, I have the same issue, I need to replace a micro sim for a nano. Clicking on the 'Order a replacement Sim' above simply takes me to a link device page for a passcode which I've done, twice... but then does not take me to the relevent page! A working link would be wonderful, thanks  🙂 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Elis6   Just check your current sim as EE have been using 3 in 1 sims for quite some time now.   Your current sim just might be a 3 in 1 and you push out the part you need. 

IMG_1762.jpeg

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi Chris, unfortunately this is an old Orange PAYG sim so no push out option, but I need to change my phone (have a new one aready), but the larger sim doesn't fit the new model & I can't find any info on how to replace it. I'd like to keep my number as I use it and friends & family know it.

XRaySpeX
EE Community Star
EE Community Star

@Elis6 : The fact that the Order Replacement SIM link is taking you to a link device page means that you don't already have an EE SIM to replace. Do you have a legacy T-mobile or Orange SIM? If so, you'll need to call CS for a replacement on EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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