Repacement sim card

[xwendx]

Hi i have received my new sim, thank you after i reported my old one lost, i have placed it in my new device but there is no connection and I'm not able to telephone you as i have no other phone to contact you, is there anyway you could help please.

Many thanks

[James_B]

Hi @xwendx,

Welcome to the EE Community. 🙂

Please allow up to 24 hours for your SIM to activate.

Thanks

James

[xwendx]

Thank you for your advice but i still don't have any signal is there any online help to resolve this matter??

Many thanks

Sent from Outlook for Android<>

[Leanne_T]

Morning @xwendx 

You can chat with our customer care team if you select the message us option on the contact us page. The team can make sure the SIM card is registered for you. 

Hope this helps 🙂

Leanne.