Porting Number

[Ncull177]

I have ported my number today based on the fact EE advise that it can be 24 hours working day etc.  However when i have gone through the process i have received a text to advise all setup will take place by 6pm on 12-12-2023 which is nearly 3 weeks away.  Has anybody else experienced this??

[Katie_B]

Hi @Ncull177. 

When you call 150 please select option 2. 

This should allow you to navigate through the automated system and be connected to an agent. 

Katie

[Ncull177]

Hi @Katie_B 

No I have tried this option but you then have various other options whichever one i selct on this seems to send a text message which ends the call.

Neil

[Katie_B]

Hi @Ncull177. 

Please call 150 and select the following:

Option 2 > Option 1 > Option 1 > Option 1 > Option 1 > Option 2 then please select Option 2 again. 

Katie

[Ncull177]

Hi @Katie_B 

After the option 2 > option1 > it then goes to new visual option and sends a text can you please just help me to speak to someone its impossible i have tried various options now nd get same result each time

Neil

[Katie_B]

Hi @Ncull177. 

I would love to be able to help further, however, we have no account access here on the community.

I have followed the steps above and can connect to an agent, could you please try this again?

Option 2 should take you to the automated services then first option 1 should take you to mobile phone. 

Please do not select Option 1 when you first call. 

Katie

[Ncull177]

Hi @Katie_B 

I have tried the various options only selecting 2 to start with but all takes me to a visual assistant text which i then complete and send me another text.  I did manage to get a callback from one person who was not able to help but i have no other idea on how i can get hold of anybody from EE.

Neil

[Katie_B]

Hi @Ncull177. 

Is the text you are receiving a verification text?

Katie

[Ncull177]

Hi @Katie_B 

No they send a link where i can then go onto a portal to start selecting various other options 

[Katie_B]

If you are unable to connect to an agent by the options provide above, I'd recommend visiting your local EE Store @Ncull177. 

There is also the option of registering for the EE app with your temporary EE number and using the live chat option which can be found under help. 

Katie