25-01-2022 01:48 PM
Hi there,
I received a text today to say that my number had been ported over from Three to EE, however at the moment I am unable to recieve calls on my phone as both Sim Cards are working registering as the same number so the calls are going to voicemail on my old network.
Phone: Iphone 13 Pro Max
Original Sim: Three sim Physical Sim card in the phone
New Sim: Virtual EE sim in the phone
I have tried switching the phone off, disabling the old sim card, updating the numbers, but nothing seems to be working, when I called my parents it came up as the correct ported number, but they cant call me.
25-01-2022 02:35 PM
Hi there @JamesHD1
Thanks for coming to the community.
The number transfer can take up to midnight to fully complete for you.
Which phone are you using?
Leanne 🙂
25-01-2022 02:44 PM
25-01-2022 02:48 PM
Thanks @JamesHD1
Can you go into Settings > Phone, does your number show?
If you can also check, Settings > Messages > Send and Receive > is the correct number showing?
Thanks 🙂
Leanne.