Porting Number and Both Sim Cards active with the Same Number but neither work

[JamesHD1]

Hi there,

I received a text today to say that my number had been ported over from Three to EE, however at the moment I am unable to recieve calls on my phone as both Sim Cards are working registering as the same number so the calls are going to voicemail on my old network.

Phone: Iphone 13 Pro Max

Original Sim: Three sim Physical Sim card in the phone

New Sim: Virtual EE sim in the phone 

I have tried switching the phone off, disabling the old sim card, updating the numbers, but nothing seems to be working, when I called my parents it came up as the correct ported number, but they cant call me. 

[Leanne_T]

Hi there @JamesHD1 

Thanks for coming to the community. 

The number transfer can take up to midnight to fully complete for you. 

Which phone are you using? 

Leanne 🙂

[JamesHD1]

iPhone 13 Pro max

Sent from my iPhone

[Leanne_T]

Thanks @JamesHD1

Can you go into Settings > Phone, does your number show?

If you can also check, Settings > Messages > Send and Receive > is the correct number showing? 

Thanks 🙂

Leanne.