19-06-2023 02:49 PM
I am in the process of porting multiple (4) BT Mobile Accounts over to EE. I have been sent four PAC codes for each of my old BT Accounts (via email) and have received 4 New EE SIMs with new numbers (via post). The new EE SIMs have no information on them to indicate which number they are going to be ported to so I assume that I can just choose which EE SIM replaces which BT SIM by entering the appropriate PAC code.
I plugged one of the new EE SIMs into my first device and restarted the device. I navigated to: ee.co.uk/transfermynumber where I was asked to enter my new EE Number and wait for a PIN to be texted. When I received the PIN I entered it and was then asked for the PAC code followed by my BT Number to port. When I entered my BT Number it came back with an error flagging the PAC code.
I phoned 150 and was told its all gone through but I would have to wait until the next day for the port to take place. However I am confused as to why the system told me there was a error with my PAC.
Will this happen on the other 3 devices my family need to port. I am loathe to update them until I know the first device has been updated successfully.
19-06-2023 05:02 PM
Hi @Richard1111
Welcome to the community.
I'm not sure why you were given an error, but glad to hear it's going through. Hopefully the same thing doesn't happen with the others. It may be worth calling to put the remaining ones through manually with our mobile care team.
Chris