Ported number not coming through

[Lil1690]

How do you do that every number I try doesn’t work it just says call failed and I was with Sky but wanted to keep my number, EE sent out a SIM and said my number would be transferred but a lot of my contacts say it’s the EE number they are getting and not my number I wanted to keep ? 

[Lil1690]

Can you tell me what IVR is please any EE number I try to call won’t connect I can’t get voicemails and need this sorted I am seriously thinking of changing my SIM only because I cannot contact EE at all

[bristolian]

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@Lil1690 wrote:

I was with Sky but wanted to keep my number

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To transfer a mobile number between providers means using a PAC, short for Porting Authority Code. Request a PAC from your current provider - usually by texting PAC to 65075 - and then give it to your new provider.

Which bits of this have you done?