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Please help me I’ve deleted my esim and it appears I’ve deleted my actual sim

Chatterbox1969
Investigator
Investigator

‎12-10-2022 10:01 PM

Please can someone help me I have tried setting up my new iPhone 13 and activated some e-sim thing…then I transferred it to my new iPhone from my iPhone 11.

the new iPhone 13nappearsed to have two sims so I deleted the esim on both devices and now my actual sim doesn’t work it says no service….? What can I do please 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎13-10-2022 08:17 AM

Hi @Chatterbox1969 

Do you want to use an eSIM or a normal SIM going forward?

Chris

SanaSaeed
Visitor
In response to Christopher_G

‎16-12-2022 08:22 PM

Please can you help me. I have done the same and want a normal sim going forward

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to SanaSaeed

‎16-12-2022 08:47 PM

@SanaSaeed  you’ll have to request a replacement SIM card you can do this via calling customer services and it’ll be posted to you or you can go an a EE store to request a replacement SIM card, you’ll need photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.