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Phone number changed after upgrading sim plan

Buckleberry
Valued Contributor
Valued Contributor

‎26-06-2022 10:44 PM - last edited on ‎27-06-2022 07:18 AM by EE Community Moderator

As the title says, my partner upgraded her sim plan and all of a sudden she can't receive calls or text. She can make them but it looks like her number is completely different. The online tech help is next to useless.. "do you have any signal strength" 🤦‍♂️

My misses doesn't 'fiddle' with tech so this must be at ee's doing. Driving me mad because I have to sort it out for her. 

23 REPLIES 23
James_B
EE Community Manager
EE Community Manager
In response to Buckleberry

‎29-06-2022 07:33 AM

Hi @Buckleberry,

 

Not all phones allow you to update the number showing in the SIM settings, but don't worry, it's just cosmetic and won't affect the ability to send/receive calls and texts.

 

James

0 Helpful
Buckleberry
Valued Contributor
Valued Contributor
In response to James_B

‎29-06-2022 11:16 AM

Thanks @James_B. Hopefully, when her new Xperia 10 IV arrives in a couple of days time, we'll be able to address any issues like that. 

 

Just like to say a massive thank you to everyone here that has taken the time to comment and assist. It's very much appreciated. 

 

Much love x

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Buckleberry

‎29-06-2022 11:22 AM

No problem @Buckleberry

 

Take care. 🙂

 

James

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Buckleberry

‎29-06-2022 08:10 PM

@Buckleberry  Glad we could be of assistance, hope when she gets her new phone it all gets sorted.

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