PUK code

[AbiTaylor1]

I need help because my SIM card says its locked and I can’t text or call people because I need a PUK code but I don’t know the PUK code it said to contact EE but I can’t as I need the code and also my mobile data doesn’t work I think that’s because the SIM is locked how do I unlock it and how do I get the PUK code???

[Abdisufi]

Hi my sim is locked and is asking me Puk which I don’t have right now 

[Katie_B]

Hi @Abdisufi. 

You can view your PUK code online by logging in to your My EE account and following these steps. 

Menu > Manage Device > Unblock SIM > Show PUK code. 

Katie

[XRaySpeX]

@Abdisufi : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

[ainsleylouisewi]

This does not work, there doesnt seem to be a manage device option .

[Leanne_T]

Hi @ainsleylouisewi 

Please get in touch with our mobile care team and they can provide the PUK code 🙂

Leanne.

[XRaySpeX]

@ainsleylouisewi : But there is an Account Settings option! Why not follow that?

[smithy1971]

Yes it is

[Christopher_G]

Hi @smithy1971 

Is your PUK code showing in your My EE account?

Chris

[BMWalpina]

yes..... but don't have the option to "MANAGE DEVICES" on myee home page

[XRaySpeX]

For a workaround see Almost Impossible to Get PUK from MyEE