PAYG Sim -two numbers??

[Ejd137]

Hello! I got a PAYG sim a few months ago and I wanted my old number so went through all that good stuff to get it back. But for some reason I have two numbers now 😅 folks can text my old number and it still comes through but when I message back they’ve said it comes back through a different number. On my EE app it’s the right number (my old one), on my iPhone in contacts, my number is the right one. Does anyone know how I go about fixing this? 

[bristolian]

I presume that "all that good stuff to get it back" refers to using a PAC to port a number into EE from another network. If so, the rest of your post is a classic explanation of a "split port" where some aspects of your service have ported in, but others haven't.

EE-CS can set about rectifying split ports if you contact them on 150.

[Chris_B · Accepted solution]

@Ejd137  turn off iMessage and FaceTime then restart the device then check your number is correct in settings/mobile services.  If it shows correct you can reenable iMessage on FaceTime. 

[Ejd137]

Legend! Thank you. That seemed to have done it 😬