PAC code

redginger44
Investigator
Investigator

I have text 65075 on my phone and asked for PAC and keep getting a reply saying we did not catch that ! I am leaving EE early after 21 years costs to use phone abroad outside of EU are non competitive - how do I get my PAC code ?

6 REPLIES 6
bristolian
EE Community Star
EE Community Star

You don't need to "ask" for a PAC via the text to 65075. You just text the word PAC - nothing more, nothing less.

that is all i did write PAC - and the reply is sorry, we didnt catch that hi from EE

Schockwave
EE Community Star
EE Community Star

@redginger44 , you cannot keep your UK number abroad, unless you use a UK network, which you can use as pay as you go, so not sure why you want a PAC, if you want to cancel the number altogether, you would need STAC.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

@redginger44 wrote:

that is all i did write PAC - and the reply is sorry, we didnt catch that hi from EE


Can you post up a screenshot of the text exchange? Redact any personal info

redginger44
Investigator
Investigator

it has finally come through thanks for your help - i did not want to keep my number abroad I wanted to phone UK whilst away and the costs are £25 a week for Turkey and cannot be set up ahead of travel - ridiculous 

Worth looking at plans such as the Full Works SIM Only on offer at £29 with a Premium Inclusive Extra worth up to £20 (TNT/Netflix Premium/Xbox Game Pass/Google One AI Premium) and baked-in EU and ROW Zone 1 Roaming (don't need to buy passes or switch Inclusive Extras).

The Zone 1 countries are listed here: ee.co.uk/roamingrefresh 

It is a very good value deal that could be hard to beat elsewhere, especially with EE's generous 50GB fair usage policy while roaming.