PAC/Port hasn't happened by 6pm

MonaK · ‎11-09-2026

Sorry if this has been asked before, but I submitted my PAC to EE yesterday morning and had a text confirmation to say it would port my old number over by 6pm today but it hasn't yet. Is it likely to need me to do anything?

Peter_W · ‎12-09-2026

Welcome to the Community, @MonaK

Once your SIM has connected to our network, it will automatically bring the port over to the next working day if requested before 17:30, or the working day after if after 17:30 or at the weekend.

You can find more details about porting on our help page here, or if you'd prefer we double check things at our end, you can also give our team a call.

Peter

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XRaySpeX · ‎11-09-2026

Have you activated your EE SIM on EE's network? Porting won't start until you do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MonaK · ‎11-09-2026

Thank you. Yes. So currently have new phone working with EE number it came with and old phone still on old number with O2.

Peter_W · ‎12-09-2026

Welcome to the Community, @MonaK

Once your SIM has connected to our network, it will automatically bring the port over to the next working day if requested before 17:30, or the working day after if after 17:30 or at the weekend.

You can find more details about porting on our help page here, or if you'd prefer we double check things at our end, you can also give our team a call.

Peter