Order didn’t receive yet

Berry93 · ‎05-01-2023

Hello I ordered SIM card and I payed for a data online but the sent me message says:

( Hi from EE. Your order XKOXXXXXXXX couldn't be completed due to an issue with the card details you provided. Please update your details with your card issuer, then place a new order with us once they're correct. Thanks. )

so please can you confirm with me if I’m going to receive my order or they canceled it ? If they so when will they are going to refund the money for me and if they won’t cancel it and they will send it to me so when will I receive the SIM card ?

[MOD EDIT: Removed order number]

XRaySpeX · ‎05-01-2023

Your order couldn't be completed. You will need to start a new 1. You should get the refund within 7-14 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎05-01-2023

Your order couldn't be completed. You will need to start a new 1. You should get the refund within 7-14 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP