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Number

Seansharp5
Explorer

‎05-01-2023 06:25 PM

Hi, I’ve transferred my number from giffgaff but that number isn’t working? Also how do I view my usage ?

last question, why do I owe EE £8 something ? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎05-01-2023 06:28 PM

@Seansharp5  When did you request it to be changed over ?  Have you received a text to say it’s now completed?    Your bill breakdown will say what the charge is for. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Seansharp5
Explorer
In response to Chris_B

‎05-01-2023 06:51 PM

2 days ago? They said once my data goes blank means change my sim over, so I did that but the number has changed? I’ve logged in my app and it says I owe money but I’ve only just put the sim in my phone

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Seansharp5

‎06-01-2023 08:22 AM

Hi @Seansharp5. 

Is your number working this morning?

Was your number port placed before 5:30pm?

Your first phone bill will be around seven days after you join EE.

Speak soon, 

Katie