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Old ported no. Not showing when calling

Breagh2021
Explorer

‎03-03-2023 05:13 PM

Hi. I ported my old no. From Vodafone to ee. All up and running and showing my original no. On my ee account but when I call people my caller ID comes up on their phones as my ee no. that I was given before it ported to my original no. So the people I ring don't know its me. How can I sort this. Its a Samsung phone

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎03-03-2023 05:53 PM

When did you port into EE?

Breagh2021
Explorer
In response to bristolian

‎03-03-2023 05:57 PM

Ported 2 weeks ago

0 Helpful
Jank0x
Skilled Contributor
Skilled Contributor

‎03-03-2023 06:13 PM

The first thing you could try is using a different phone and seeing if you get the same issue. If not, it sounds like an issue happened during the porting process. 

If that's the case, I'd speak to the old provider and explain what's happened and then talk to the EE Customer Services on 150.