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Old number switch to EE but only get 3G signal

Alex_VL
Investigator
Investigator

‎02-08-2023 12:45 PM

Hi, I recently made the switch from 02 to EE (started the transfer on Monday) and until today (Wednesday) I am not to make or receive calls and is the same for texts. Mobile Data doesn’t work and only get a 3G signal. I’ve restarted my devices many times and still get the issue. An agent I spoke to said that with the transfer there will be a period where I will get disruption but should be working by midnight. Come midnight it’s still not working. Can anyone help with this issue. I do need my sim to work since it’s important for the job I do. 

kind regards

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10 REPLIES 10
Chris_B
EE Community Star
EE Community Star
In response to Leanne_T

‎02-08-2023 06:33 PM - edited ‎02-08-2023 06:34 PM

@Alex_VL   You need to go to Settings > General  > VPN & Device Management.   If you see a profile you need to delete that and then restart  your device 

 

On an iPhone on EE you don’t have access to APN setting and you don’t need to.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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