Old number porting - PAC provided when ordering the SIM

[Davidmcannon]

Hi - I gave my PAC in when I ordered my new SIM (which has arrived and is in the phone) but there's no indication of any number transfer going on, either on the phone or on my EE - how do I check it's in progress?  I'm only worried because I can't currently get texts (some of which I'm waiting on for other things) so any advice appreciated, thanks.  

[Chris_B · Accepted solution]

@Davidmcannon  the only way you can check that this is actually happening is by calling customer services.  Number ports take up to 24 hours to complete. 

[Davidmcannon]

Thanks Chris