Old number not ported to EE

[Affected_user]

I had requested to port my number to EE. Yesterday my existing number stopped working from my previous mobile service provider. My EE temp number also stopped working. This mean I can't make calls anyone including 150.  I reached out to EE customer service last night through chat and they advised it will work from this morning. Today I have tried restarting my phone twice, but no luck. Texting to from temp EE number still working and when I text to 150 by typing Number, I get EE temp number. Not sure how long I have stay without having my number.  Any suggestions or help

[Leanne_T]

Hi @Affected_user 

Thanks for coming here. 

What happens when you try and make a call? 

What phone are you using? 

Leanne 🙂

[Affected_user]

Hi @Leanne_T 

When I dial any number including 150, I hear a message that I have dialled an incorrect number. When I dial my old number from someone phone it just hangs. When I dialed my EE temp number it says I have dialled an incorrect number.

I got Oppo Find X5 phone.

[Leanne_T]

Thanks @Affected_user 

We would need to get the number transfer looked into, please call us from another phone on 0800 079 8586 and the team will be happy to help. 

Leanne.

[Affected_user]

Thanks @Leanne_T 

I have called customer service yesterday, hopefully this will be sorted soon.

[Leanne_T]

Thanks for coming back and letting me know @Affected_user 

Leanne 🙂

[Affected_user]

Hi @Leanne_T 

EE has resolved the issue and I got my number working now. Thanks for assistance.

[Christopher_G]

That's great, @Affected_user. Thank you for coming back to let us know. 🙂

Chris