Old Number

LChristopher
Visitor

Hello, 

 

When joining EE I transferred my old number with me from o2. I requested to change my old number but have since regretted it as I have gained a ‘recycled’ number and are receiving unknown messages and phone calls. Is there a way of requesting my old number back?

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @LChristopher ,

 

Welcome to the community,

 

Did you request a PAC code from 02? That would have meant you could have kept your number from 02 and would not have received a new number, old numbers are always recycled after a certain time, as otherwise there would not be enough numbers and networks would run out of numbers.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.