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OTP not being received

jonathonhaynes
Visitor

- Had esim on iphone 16

- lost iphone 16

- dug out my Iphone 14 pro

- got a new eSim QR code for the iphone 14

now waiting for a OTP to activate the sim, to the number that i cannot access, which isnt coming through 

what do i do?

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Unless your replacement phone has an active SIM in it (be it physical or electronic) it won't connect to EE's network - there's no getting around that. This is one scenario where a physical SIM allows for simple swapping between phones.

I'm not familiar enough with the eSIM activation/swapping process to comment further.