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Number transfer - still waiting after a week

sparcuk
Contributor
Contributor

‎31-07-2023 04:05 AM

I moved to EE from Vodafone over a week ago. I entered the PAC in the EE website which was accepted during the sign up. Since then it has not transferred. Turning off and on again has made no difference. 

When will the transfer happen?

13 REPLIES 13
sparcuk
Contributor
Contributor
In response to James_B

‎31-07-2023 05:33 PM

Yeah, I thought you might say that. It's a 20 minute wait time. There's no online chat support anymore it seems (other than the useless bot)

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to sparcuk

‎31-07-2023 05:36 PM

Hi @sparcuk,

You can start an online chat here.

Hope this helps. 🙂
James

0 Helpful
sparcuk
Contributor
Contributor
In response to James_B

‎31-07-2023 05:50 PM

Finally got through - they have told me it will be available sometime tomorrow.

Btw, the online chat button never appears (I tried multiple browsers)

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to sparcuk

‎31-07-2023 05:51 PM

Thanks for letting us know @sparcuk 

I'm happy to hear your transfer will be completed soon.

James

0 Helpful