Number porting problems

Mukunda
Investigator
Investigator

‎19-06-2023 06:57 AM

I ported in my number because  I changed the provider. However, the sim card now cannot perform authentication on my iPhone. As a result, it is not able to receive calls or texts including one time passcodes. All my normal transactions are not possible. 

Even tried the sim in different make of phone and the issues. 

Any ideas, how I can resolve this issue?

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3 REPLIES 3
Katie_B
EE Community Support Team

‎19-06-2023 09:23 AM

Hello @Mukunda. 

Welcome to the community. 

Have you moved from the EE network or have you recently provided us with a PAC code?

Katie

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Mukunda
Investigator
Investigator
In response to Katie_B

‎19-06-2023 09:31 AM

Now mobile which uses EE network.
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Katie_B
EE Community Support Team
In response to Mukunda

‎19-06-2023 10:21 AM

Thanks for confirming @Mukunda. 

I would recommend speaking with Now who can look into your number port further. 

Katie

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