Number not switching over

[Jasonch89]

I took out a new contract for someone the other day online, I selected to transfer her O2 number over to her new SIM, got the PAC code and completed the form, SIM card arrived and I put it in her phone yesterday, but the number hasn't changed over, it's on a different number, there's been no emails saying anything about swapping the numbers over, I can't even use the PAC code again or request one, starting to get very frustrated lol

Does anyone know what I need to do?

[Leanne_T]

Hi @Jasonch89 

Thanks for coming here. 

Please give us a call on 150 and the team will check the number transfer and when this will be completed. 

Thanks 🙂

Leanne.

[Jasonch89]

Thank you, I tried this morning but hung up after being on hold for nearly 2 hours, I'll try again later

[Leanne_T]

Let me know how you get on @Jasonch89 

Leanne 🙂

[Jasonch89]

Will do thank you, I'm assuming when ringing 150 choosing technical support is the correct option ?

[Leanne_T · Accepted solution]

That's correct, they will be happy to help @Jasonch89 

Thank you 🙂

Leanne.

[Jasonch89]

Lovely, thank you 🙂

[Jasonch89]

Thanks for all your help, all sorted now, they've said the number is due to be ported on the 19th

Thank you

[Leanne_T]

Thanks for letting me know @Jasonch89 

Have a lovely weekend 🙂

Leanne.