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Number hasn’t ported but my old sim isn’t working now

VM2
Visitor

I ported my number from Plusnet to EE a couple of days ago. My old Plusnet sim is now no longer active and I can’t use it, so I’ve swapped to my EE sim, assuming the number has now parted bit it hasn’t. However if someone WhatsApps me on my old number I do receive. I tried calling EE but was on hold for ages and had to hang up

1 REPLY 1
Katie_B
EE Community Support Team

Hello @VM2

Welcome to the community. 

Are you aware of what happens when someone tries to call your old number?

Katie