Number change over

[Jade88xx]

I got a new phone on Sunday and was told I can keep my old number however it’s still not changed, can someone tell me when this will be done please? 

[Christopher_G]

Hi @Jade88xx 

Welcome to the community.

Was it an upgrade or are you moving your number from another network?

Chris

[Jade88xx]

It’s an upgrade but I was with Vodafone so I’m changing to ee

Sent from my iPhone

[James_B]

Hi @Jade88xx,

Did you provide us with a PAC code when you purchased your new phone?

James

[Jade88xx · Accepted solution]

Yes I did I’ve now contacted ee who have told me it wasn’t being processed but it is now sorted thank you for responding

Sent from my iPhone

[Leanne_T]

Thanks for letting us know @Jade88xx 

Leanne 🙂

[Jade88xx]

It’s now been 48 hours since my old number should have changed over and it still hasn’t what can i do?

Sent from my iPhone

[Katie_B]

Hi @Jade88xx. 

I would now recommend getting in touch with our customer care team who can look further into this for you. 

Please be sure to keep us updated here on the community. 

Katie

[Jade88xx]

I already did this on Wednesday they told me the change over should happen In 24 hours and it still hasn’t

Sent from my iPhone

[Katie_B]

Hi @Jade88xx. 

Our customer care team have account access so will be able to chase this further for you. 

Katie