my sim card is not working

[Art21W]

hello my sim is doesnt working, i cant activate it. Please help 

[Leanne_T]

Hi @Art21W 

Thanks for coming to the community. 

Is this a new SIM card or a replacement SIM? 

Speak soon 🙂

Leanne.

[Art21W]

Its a new sim card, I bought it recently. I cant unlock it on the site,
nothing is working there.

[James_B]

Hi @Art21W,

Is it a pay as you go or pay monthly SIM?

Are you in the UK?

James

[Art21W]

No im not in the UK, i need this sim in Germany, and other countries.  

This is pay monthly sim. 

[Katie_B]

Hi @Art21W. 

Thanks for confirming. 

EE SIMs need to be activated in the UK using the EE home network before travelling abroad. 

Katie

[Art21W]

So is there something i can do or i just need to buy other sim card that is
activated ?

[Katie_B · Accepted solution]

You will need to activate the SIM on your return to the UK @Art21W. 

SIMs can't be activated when they are abroad. 

Katie