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Not receiving texts or otp

Idkay_
Investigator
Investigator

‎22-06-2024 01:20 PM

I recently migrated from Lyca to Ee and I don’t receive texts or otp. I’m unable to access lots of my apps on my new phone. I even tried reaching 150 and I’ve not been able to get any help at all 

0 Helpful
5 REPLIES 5
FIZZYLP
Skilled Contributor
Skilled Contributor

‎22-06-2024 01:49 PM

Hello @Idkay_ 

Is your main contact number correct? If not you can change this online via the EE ID.

You should also receive OTPs via your email or secondary mobile number as a back up solution. 

issue with just EE or every OTP?

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
Idkay_
Investigator
Investigator
In response to FIZZYLP

‎22-06-2024 03:20 PM

I’m not receiving any otps at all.
I’m also unsure how to change the ID you’re referring to.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Idkay_

‎22-06-2024 03:33 PM

Hi @Idkay_,

Welcome to the EE Community. 🙂

Can you receive texts from standard mobile numbers?

James

Idkay_
Investigator
Investigator
In response to James_B

‎22-06-2024 03:35 PM

No I’m not receiving texts from standard mobile numbers as well.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Idkay_

‎22-06-2024 03:42 PM

When did your number transfer complete, @Idkay_?

Have you restarted your phone since?

James