No signal no sim

Stephen114 · ‎05-12-2022

Why am I still waiting for my number to be changed over? I've done the PAC code last week and got told it will be sorted by Friday and I'm still waiting for signal on my EE SIM card after my old Vodafone one has stopped working now.

And I cant make a call out on my mobile to activate the swap over to EE which I go told to do once my old SIM card stops working

XRaySpeX · ‎05-12-2022

When did you receive your EE SIM?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎05-12-2022

@Stephen114 , have you rebooted your phone?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Stephen114 · ‎05-12-2022

I received my SIM with my new phone the Sunday before last

Stephen114 · ‎05-12-2022

I have rebooted my phone a couple of times

Jon_K · ‎06-12-2022

Hi @Stephen114.

If this still isn't working, I'd recommend getting in touch with our Customer Care team so they can check the status of your port.

Jon

Stephen114 · ‎06-12-2022

Will do. I'll have to use my partners phone

Jon_K · ‎06-12-2022

Thanks @Stephen114.

Let us know how you get on.

Jon