No service

[puddlejumper60]

Hi,

I'm a returning EE mobile customer, got my esim QR code through and activated the network. Or so I thought. Network provider is still listed on my phone (iPhone 15 Pro) as my previous network, Vodafone. Vodafone have now disconnected my number and I'm currently without service. I realise this is probably a setup issue (perhaps incorrectly on my part), but if anyone has any advice / suggestions on how to resolve things, I'd be very grateful. I should mention that my phone can see the ee network signal but for whatever reason isn't connecting. Thanks in advance. 

[XRaySpeX]

@puddlejumper60 : Did you port your no. from Voda to EE using a PAC?

When did you activate your SIM on EE network? It then takes 1 working day for the no. to be ported.

[puddlejumper60]

Hi, I arranged the new contract over chat on the EE website on Tues 21st Jul, and gave my PAC then. Received a text on Friday 25th from EE (before being disconnected from Vodafone) to say that the number transfer was complete.  Activated the esim on Thu 24th – if that's the same as scanning the QR code. Have tried restarting my phone several times to see if that helps but no luck so far.

[puddlejumper60]

Still looking for help if anyone has any suggestions as to how to resolve the lack of service? Much appreciated.

[Katie_J · Accepted solution]

Thanks for getting back to us and confirming you have restarted your phone multiple times already @puddlejumper60. 

The next steps I would take would be to contact our technical care team who can look into this further for you. 

Katie