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No service with replacement sim

Cnpolishingltd
Explorer

‎29-04-2023 10:29 AM

My old sim stopped working, so I got a replacement sim with the same info and data plan and it says no service. I’ve waited a day and it’s still coming up with no service?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-04-2023 10:33 AM

Hi @Cnpolishingltd 

Is your device unlocked and from EE? 

Are you on PAYG or pay monthly contract?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Cnpolishingltd
Explorer
In response to Northerner

‎29-04-2023 01:15 PM

Monthly contract

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Cnpolishingltd

‎29-04-2023 02:25 PM

Hi @Cnpolishingltd,

How did you order your new SIM?

What problems were you experiencing with your old one?

James

0 Helpful