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No outgoing or incoming calls

Gman6403
Investigator
Investigator

‎15-05-2023 08:01 AM

Since my SIM only upgrade I have not been able to make or receive calls. It’s been 6 days now and I have been into the store twice (which is not a straight forward thing to do as it is many miles away) 

During the last visit they claimed to have solved the problem (an incorrectly assigned SIM in my handset) I still can’t make calls or take them and this was two days ago! HELP

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1 REPLY 1
Leanne_T
EE Community Support Team

‎15-05-2023 10:05 AM

Hi @Gman6403 

I am sorry to hear this, we have no account access on the community to get this looked into for you. 

Please get in touch with our mobile care team and they will be happy to help. 

Leanne.

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