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No longer able to use sim after esim

Carlo6
Visitor

‎25-05-2023 06:51 PM

I have accidentally transferred an E sim to a new I phone now the actual sim is not working in my old handset. Can this be reset?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-05-2023 07:47 PM

Switching to an eSIM cancels the physical SIM.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎26-05-2023 07:34 AM

Hi @Carlo6 

Thanks for coming to the community. 

Please get in touch with Customer Care so a member of the team can take a look at your account and order a replacement SIM. 

Or, you can take photo ID to an EE Store and they will set you up with a replacement SIM card. 

Leanne. 

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