No Service

[laurendee123]

I have just returned from Spain, and had purchased an eSIM via Holafly and used this as my “Travel” SIM. When I landed last night, my “Primary” SIM is showing no service.

I am unable to call 150. I have done the usual turned it on and off again, removed the SIM, yet nothing is working. Any ideas?

[XRaySpeX]

@laurendee123 : How long were you away in Spain?

Are you on contract or PAYG?

[laurendee123]

Only from Sunday - Wednesday, and I am on a SIM-only contract. 

[Christopher_G]

Have you tried restarting your phone, @laurendee123? Please also make sure that your network selection mode is set to automatic.

Chris

[laurendee123]

Yes, I’ve tried both of these to no avail. 

[Christopher_G]

OK, thanks @laurendee123 

It may be worth having a chat with our technical support team to see if they can check everything from our side.

Chris

[laurendee123]

Is there any way of doing this without calling? I’m unable to make calls. 

[Christopher_G]

There's a live chat service in the EE App, under the help section, @laurendee123 

Chris

[laurendee123]

 

Sorry if I’m missing something Chris, but where can I find this?

[Christopher_G]

It should be there at the top of the screen, @laurendee123. Is your EE SIM on pay monthly or pay as you go.

I notice a little moon symbol at the top of your screenshot. Could you make sure you're not in 'do not disturb' mode, or anything similar?

Chris