Left with no working mobile, cut off directly despite having agreed to a transfer of service at a later date. After hours on the phone was told that I should purchase a pay as you go sim until my EE sim arrived which I did. The EE sim arrived the following day. Attempted to follow registration instructions as requested. Inserted my new EE sim and spent another long series of protracted telephone calls to no avail. So far I have spoken to 4 different advisers and have now been informed that my porting code was being held in a queue by BT. I was assured by BT that I could maintain my original mobile number and this would be an automatic transfer. During one conversation EE accepted liability for the failure and offered to credit my account to the value of £20. Not a good experience and I remain extremely disappointed.
I am experiencing a very similar and frustrating situation. It would appear to me that whatever joined up service they claim to use is completely broken.
Something not right about this. When a PAC is given to the recipient network, it should be ported in a working day later when that network requests it.
The convenience of the donor network should not be a factor.
Hi Leanne, Thank you for your kind help. I spoke with a very helpful advisor who contacted BT and asked them to reactivate the BT Sim in order to facilitate the porting of my numbers over to EE. She explained that the process could take up to 2 days. Today is day 2. I have not been informed of my current status and hopefully will receive a response later today. Ever the optometrist,I live in hope Kindest regards John
