Newbie what happens next

[LordCarl24]

Today I signed up to EE sim o ly amd asked for an E Sim. Order complete and received an email to say complete. Another email to say direct debit has been set up.

What happens next? I included my PAC code and signed up to the EE app. But cant seem to find this E Sim anywhere. Does that come later on in another email?

[Leanne_T]

Hi @LordCarl24 

Thanks for coming to the community. 

Were you provided a temporary EE number to register for an EE account via email? 

Leanne.

[LordCarl24]

No. I'm on O2 and come to EE. Opted to keep my number

[Leanne_T]

Thanks @LordCarl24 

You would still be provided with an EE temporary number until the number transfers. 

Have you checked your junk/spam folders for an email with the QR code for the eSIM? 

Leanne. 

[LordCarl24]

Yes. I've received nothing like that 

[James_B]

Hi @LordCarl24,

Have you received your email yet?

If not, please get in touch on 07953 966 150 so a member of the team can help.

James

[LordCarl24]

I called and didn't get much help. I'm still not sure what happens.

I've had no email for an E Sim. The advisor gave me a temporary number, but I'm unsure what that's for? How to a download and activate an E Sim if I've not had an email with it?

[James_B]

Hi @LordCarl24,

Our Customer Care Team will be able to advise you of the next steps if you get in touch on 07953 966 150.

James