New sim is not working on either my new or old phone

katy_downes_7 · ‎30-01-2023

I registered my new sim yesterday and was told it could take up to 24 hours to register. It is still showing as 'Emergency call only' so I cannot receive texts or make phone calls. Need this to be looked into asap as I do not have a landline.

Christopher_G · ‎31-01-2023

Hi @Katy)downes_7

Welcome to the community.

Was it a replacement SIM or a brand new one? Could you try restarting your phone please?

Chris

katy_downes_7 · ‎31-01-2023

Hi Chris

It was a replacement sim to swap over and start my new contract. I have
restarted about 5 times and no joy.

Katy

Christopher_G · ‎31-01-2023

OK, thanks @katy_downes_7.

Does the old SIM card still work?

Chris

katy_downes_7 · ‎31-01-2023

I wish I could tell you, as I have put it down and can't find it.

The new sim is showing up with my phone number though.

Katy

Christopher_G · ‎31-01-2023

OK. If it's been over 24 hours, I'd suggest speaking to our Mobile Care team so they can check everything has gone through OK from our side.

Chris