New sim card undetectable

[Khalidab1974]

Hi ,

Can anyone help me please. I had a sim card replaced yesterday i kept the same number but it doesn't work my old sim card was canceled because i lost my phone andi had to ancel it . Do i need to activate it or wait more as it has been more than 24 hours now ?

[James_B]

Welcome to the EE Community, @Khalidab1974 🙂

What was the reason for replacing your SIM?

James

[Khalidab1974]

I lost my phone and thwn i cancelled my old sim card because of security and now i replaced it by a new one . It been 2 days but still doesn't work. I know that i need to activate it but o can't call the company to help me with thw activation .
Thank you.

Sent from Outlook for Android<>

[James_B]

How did you order the SIM, @Khalidab1974?

Did our Customer Care Team order it when you called to report your phone lost?

James

[Khalidab1974]

Yes i ordered it by phone and my husband went to the shop and get it.

Sent from Outlook for Android<>

[Leanne_T]

Thanks for coming back to us @Khalidab1974 

What message shows on the phone you are using when you insert the EE SIM card? 

Does any other SIM card work in the phone? 

Leanne 🙂