New sim card - No Service

Stuart9292
Visitor

‎28-09-2023 01:27 PM

Ordered a new sim card as the previous sim was faulty. Have been sent a new card. However, after inserting into the phone it repeatedly showing as "no service". Can you help resolve this issue? I am unable to call EE or receive texts as there is no service to my phone. 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎28-09-2023 03:40 PM

Hi @Stuart9292 

Thanks for coming here 🙂

The SIM card may need registered, to do this please contact us. You can use the message us option on the Contact us about your mobile phone (ee.co.uk) page when this is available and the team will get this registered for you. 

Leanne.

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meganamelia
Visitor

‎07-12-2023 09:12 PM

i have the same problem, i have tried registering it but because i have no service i am unable to get a text to confirm the registration. 

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Katie_B
EE Community Support Team
In response to meganamelia

‎08-12-2023 08:14 AM

Hello @meganamelia. 

Is your SIM a replacement SIM?

Do you have access to your EE app? if yes, I'd recommend contacting Live Chat that can be found under 'Help'. 

Katie

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