New phone, no signal?

[Shauneeyy]

Hi team,

I have had a new phone delivered today (apple iphone 14 pro max), I have activated my esim and it is not giving me my signal?

Is this an error? I have tried restarting multiple times to no affect.

I also have a physical sim card inserted and no signal.

thank you.

[Alex_M]

Hi @Shauneeyy,

You should only need one sim for EE, either a physical sim or an eSIM - could you try just using one or the other and see if it works as expected?

If not, try resetting your network settings, rebooting the phone and checking the Network Status Checker in case there are issues in your area.

Thanks,
Alex

[Shauneeyy]

hello, thanks for your reply, tried all of the above, still not getting a signal and the coverage checker states full signal with 4G

[Christopher_G]

Did you hit the 'check status' button, @Shauneeyy? It will let you know if we're aware of a problem in your area and let you report one if we're not.

Chris

[bristolian]

What was the reason for the new phone - is this an upgrade or a new connection?
If an upgrade - did you initially put your working SIM from your old phone into your new phone? And did it work?

[KELLYHAY]

I upgraded to a iPhone 12 in my area we’ve got poor signal but since I’ve upgraded I can’t even use my phone to use calls or go on emails or Internet have to constantly connect to my Wi-Fi. If it can’t be resolved I’ll be leaving ee

[Katie_B]

Hello @KELLYHAY. 

Welcome to the community. 

Have you been able to check your area using the Network Status Checker?

If yes, what coverage should you get for 4G and 5G both indoors and outdoors?

Do any known issues show?

Katie