New phone has arrived but no SIM card

[Moley84]

Hi all,

I have just upgraded, keeping my old number (contract had just expired).  The EE website still shows my old phone image and not the new one and so am concerned that the upgrade has yet to happen?  The new phone has arrived but there isn't a sim card.  I've managed to link the Google Pixel 6a phone to my google account but that's about all.  It doesn't appear to be linked to my phone number and I'm unable to make any calls on it as it says there is no network.  I cannot use my old phone as it has died and am at a loss as to how to proceed.

What can I do?  I feel in limbo land!

Thanks,

Moley84

[Moley84]

Hi all,

I have just upgraded, keeping my old number.  The EE website still shows my old phone image and not the new one.  The new phone has arrived but there isn't a sim card.  I've managed to link the Google Pixel 6a phone to my google account but that's about all.  It doesn't appear to be linked to my phone number and I'm unable to make any calls on it as it says there is no network.  I cannot use my old phone as it has died.

[Schockwave]

Hello @Moley84 ,

Welcome to the community,

Do you still have your old SIM card? Then use that, no need for a new one. 

It will eventually change on your account, that is not important and makes no difference. If your old SIM card is not working, you can order a replacement SIM card either via the EE App or online via the website in your account, or go into an EE store.

[James_B]

Hi @Moley84,

Welcome to the EE Community. 🙂

If you've upgraded, you just need to transfer your old SIM into your new phone.

Hope this helps.

James

[Jmannion1110]

Will this work even with a now different contract?

[James_B]

Hi @Jmannion1110,

Welcome to the EE Community. 🙂

Yes, if you've upgraded you can continue to use the same SIM.

James