New number

Aiyana7 · ‎27-08-2022

Hello. I have a new number with ee and I’d like to keep my old number. I tried using the porting code but it won’t let me as it says I need to create an account. Problem with this being I already have an account with my old number so I can’t use the same email address.

please can someone help me to do this? Thank you

XRaySpeX · ‎27-08-2022

You can't port within the same network.

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

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Aiyana7 · ‎28-08-2022

My old contract was cancelled. I’m now using a payg sim and was trying to keep the same number but I can’t figure out how to do this.
even if I can’t do it, I can’t create a new EE account because my old account has my email and it won’t let me use it to create a new one.

Profile closed · ‎28-08-2022

Hi @Aiyana7 if you call customer services on 150 they will migrate your number from your PAYG account to your PAYM account they call this a transfer of CTN if you got any credit left on your PAYG account I would mention it to the advisor.